Industry: Manufacturing

Why cloud migration is key to industry 4.0 success

This ebook, pulled from the 2023 State of Enterprise Integration report, provides insights to help businesses stay ahead of their competitors.

Key highlights from this ebook

According to the Digibee State of Enterprise Integration report for Manufacturing, gaining
the ability to leverage artificial intelligence and automation is among the top three reasons
manufacturers are moving to the cloud in their digital transformation journeys:

  1. Improve security, reliability, and governance
  2. Improve/enhance business analytics & decision making
  3. Enable automation and AI

Companies leading the Industry 4.0 (the fourth industrial revolution, or 4IR) charge are building a competitive advantage. (page 5)

Manufacturers are leveraging technology in:

  • Production through sensors, robotic tools, and the right software
  • Decision-making through improved data collection and analysis
  • Supply Chain through improved forecasting and automation
  • Workforce through digital tools that improve the employee experience

Benefits of cloud of migration for manufacturers (page 7)

  • Increased efficiency by streamlining operations and reducing unplanned downtime
  • Improved oversight and forecasting with accessible standardized data
  • Agility and scalability to support the power and capacity manufacturers need
  • Reliability and security to protect resources and minimize risk
  • Preparation for the future with AI-powered tools

Digibee simplifies cloud migration (page 10)

  • With an established record of success helping manufacturers quickly and painlessly move to the cloud, Digibee reduces the friction associated with legacy integration solutions.

Lowe’s Integration Success: How Digibee Transformed Shipping

Interview with Duncan McFadden, enterprise platform support for ServiceNow at Lowe’s, discussing how Digibee’s iPaaS transformed their shipping logistics.

In this episode of “Integration. Redesigned.,” our host, Digibee’s Chief Marketing Officer Cait Porte, interviewed Duncan McFadden, enterprise platform support for ServiceNow at Lowe’s (sometimes incorrectly referred to as Lowes), to discuss how Digibee’s iPaaS transformed their shipping logistics. By partnering with Digibee and implementing a modern shipping integration solution, Lowe’s saw improvements in error monitoring, logging, and email notifications, resulting overall in better performance and reduced manual efforts. Duncan also expressed his intention to utilize Digibee for future projects, particularly in inventory and asset management, which are crucial aspects of Lowe’s operations.


More on this subject

Ease retail supply chain uncertainty through better integration

This quick guide for retail businesses highlights how Digibee’s platform helps customers mitigate supply chain and operations risks, improving integrations with customers and suppliers.

Compelling Case Studies

Our customers experience digital transformation up to 70% faster with less cost. These compelling case studies highlight how we lead our customers to successful and efficient solutions.

Understanding iPaaS

Helpful guide to understanding what an integration platform as a service (iPaaS) is: how they work, what they do, and the benefits. While iPaaS use cases and benefits are compelling, not all iPaaS solutions are the same.


Full transcript

CAIT PORTE:

Hello and welcome back to integration. Redesigned. I’m your host, Cait Porte, and in this episode,I am joined by Duncan from Lowe’s. Duncan, welcome.

DUNCAN McFADDEN:

Thank you, guys.

CAIT PORTE:

Duncan, we’ve worked together now with Lowe’s for a little while. Why don’t you tell everybody what your role there is over at Lowe’s?

DUNCAN McFADDEN:

So. My name is Duncan McFadden. I handle enterprise platform support for ServiceNow. I’ve been doing it for roughly four to five years now. Whether it’s been from just handling enhancements and defects to now more handling the actual platform itself from like, license structure, platform upgrades, and all that kind of support.

CAIT PORTE:

So Duncan, thank you for joining us. Tell me what prompted Lowe’s, when you think about how Lowe’s is working with ServiceNow and integration, but what prompted you to look for an integration solution?

DUNCAN McFADDEN:

So at the time, we were just about to start working a defect related to all of our shipping integrations, where a lot of stuff was just getting like, random errors. At the time, we weren’t really logging anything just because we had nothing really set up from IT, at least from that background. Honestly, we weren’t really looking for an integration solution. It just happened to be due to the friendship of other individuals that they started working for Digibee. And we were able to look at that solution holistically and start to work something together. 

CAIT PORTE:

So tell me a little bit more about this shipping situation. We know that Lowe’s provides amazing customer service. I’m a Lowe’s customer. There’s one around the corner that I hate to admit that I frequent so often. We’re always doing home projects, but when you think about this from a consumer standpoint, obviously we care about shipping notifications, but was there an impact to consumer behavior here or was this primarily internal logistics? What was going on? 

DUNCAN McFADDEN:

So this would be just internal logistics. Related to movement of IT equipment. So when you think about, let’s say, like, the phones, like, your signature captures that obviously you’re doing your payment methods through, any of those kind of items where we’re moving stuff. It’s a different FedEx account than what you’d see from like a consumer level. So, we’re just not sure if there was like a disconnect there. But we were using kind of like. An old version of their integrations, which was like soap based. Granted, again, it was built in 2017, but obviously Digibee was able to help us move to a more modern solution of the shipping integration.

CAIT PORTE:

It’s interesting to hear 2017 referenced as, like, a long time ago, but you think about technology changing every day and new things coming out. We want to have our companies on the latest and greatest of technologies without the legacy holding us back. When you think about before and after and what the outcome was in using Digibee to power these integrations, what are you seeing now as a result of that implementation?

DUNCAN McFADDEN:

So, I think in the past we could say there was at least a 5% to 10% plus disconnect when it comes to sometimes showing like delivered statuses. Sometimes, I mean, the status would not even show anything. It would just show that the tracking was just sitting there, doing nothing. One, we’re seeing those, from like a logging perspective a lot better, because obviously you can see logs tremendously better when it comes to Digibee’s platform. As well as making sure we know that those alerts are happening. So obviously all that stuff is being sent back to our platform and we’re able to see some of that stuff through email notifications. It does seem that we’re getting a better, or at least a lower rate, of issues. I would still say there’s probably like a 2% when it comes to –  but I want to say this is more like a FedEx-related question. But yeah, it’s definitely working a lot better. Again, obviously to speed to market of not having to do some of these extra logging tables and doing some of that extra work just to be done from our side was nice. And yeah, I mean, the tool is really easy to show someone what’s going on.

CAIT PORTE:

I love there were two things that you referenced there. One of the things that we talk about is the ability to drive down your backlog. So Duncan, has there been anything that you’ve been able to see as an output now that you’re no longer worried about this shipping situation where, “hey, yeah, those notifications are going out, we’re not seeing as many errors. I don’t have to react to feedback or questions or monitoring or issues.” 

Is there anything now that you’re able to get to as a result? Has that been something that’s come as a result?

DUNCAN McFADDEN:

Yes! So, while we were working this with you guys, I was actually doing some other enhancements when it came to some parts of shipping and receiving. And I guess an example would be at the time someone had to manually receive stuff, right. Because we’re concerned with obviously that delivered status being correct at the time with the old integration. So, someone was manually receiving product to actually show the movement of assets to the stores. So, obviously this is more like a holistic asset management approach. But, with that, right, now that we know that the delivered

status is a little bit more refined and able to be known that it’s correct, we moved everything to be back to automatic receiving. So, obviously you’re taking – I think we took about three users off of manually receiving stuff. When you look at the hours of time spent per year, something like they were wasting probably like $15K-$18K on it per year. I mean, granted, this is just hour based, but that alone, right? I mean, that speaks volumes. How quick – while you guys were doing the integration, I’m obviously doing other work and we’re able to just push out more stuff together that way.

CAIT PORTE:

Yeah, I’ve talked about this a lot on the podcast is my background is in product and product management, and so I have a soft spot for the ability to get more work done, particularly for development, because you can then say, “hey, we’re going to focus on these really crucial, more innovative things, so that’s because we have this ability unlocked,” right? So it’s not to say you no longer need those three individuals or that your time is no longer needed related to this integration, you just can now focus those resources on other more crucial things. It sounds like. 

You also mentioned that the platform allows for more visibility. Can you tell me about what you’re showing and who you’re showing it to? You referenced that earlier.

DUNCAN McFADDEN:

Yeah. So currently it’s really more like a reference point to only me and one other individual, but it’s more just being able to see those logs. With a lot of your more traditional, say, like, platforms as a service, you’re not going to have that much built when it comes to logging, out of the box. Without having to really stand up a good enterprise logging solution at that point. And then obviously, you run into a lot of factors of how big those tables become? How do we make sure security around some

of that stuff? So, actually just having it within Digibee and being able to see it easily and quickly for whatever request I want to look at does make things a lot easier. Right? Because obviously we know where the errors are. They’re going to be bucketed to wherever they are, and then we can just work to fix those issues really quickly.

CAIT PORTE:

Duncan, you’re referencing a number of things that we’ve talked about. 

Has the ability or the usage of Digibee now highlighted, “hey, I can use this in other areas?” Are there things where you’re saying, “hey, there’s this opportunity that exists at Lowe’s, or I see this challenge, or this problem, or this service is falling down where I can now insert Digibee?” 

And maybe you can talk a little bit about what you’ve seen as a result of the ease of use that we’ve talked about so far.

DUNCAN McFADDEN:

Oh, definitely! From our side, right, we’re just kind of on a hold when it comes to some integrations. But, I definitely will be using Digibee for the future. I could definitely say we’re going to be working on a pretty big project here soon related to some other kind of forms of inventory and asset management. But, when you think about inventory and asset management, that spans very large. When it comes to Lowe’s, and I mean all companies, right, they’re going to care about their inventory and asset management a lot.

CAIT PORTE:

Inventory and asset management not only matters for the consumer, matters for the business. What do we have? How much room do we have? How do we think about what’s coming in and what’s going out? Especially when you’re talking about big physical products used for home improvement. So, all that space really matters when it comes to laying out your store, thinking about your trucking, and anything that’s getting from point A to point B being available for the consumer. So, I could imagine that there’s a ton on your plate, potentially, for how can I use this technology to improve some of that or to optimize what we’re doing today?

DUNCAN McFADDEN:

Absolutely. Yeah. There’s such small things that most people don’t think about asset management that it adds up really quickly. When you start looking at like, dollar amounts, it’s very crucial to keep it in check, I’ve learned.

CAIT PORTE:

Are you looking at a lot of the dollar amounts related to the work that you’re doing or having an impact on? Is that a part of your role?

DUNCAN McFADDEN:

It is now, yes. We are looking to kind of watch what’s the difference between efficiency gains or if we can kind of move some of our – because we track, obviously, the amount of hours for certain work – so we’re going to track against efficiency gain, whatever, like CPECs and OPECs for a lot of stuff. So, it is a very big thing to my new team. I will say that at least the ServiceNow space has moved around to different departments and now it is kind of like a bigger focus.

CAIT PORTE:

Did you look at any other iPaaS solutions as you were evaluating and trying to solve this problem?

DUNCAN McFADDEN:

I personally did not. I, again, was very trusting of the individuals that I did work with with Digibee, and did take everything from what they said. And I mean, it worked exactly as we wanted, so there’s really no real reason to look for a different solution at the time.

CAIT PORTE:

Well, we love to hear that, right? We’re very happy that Digibee is having an impact on what you’re doing at the business. Duncan, thank you so much for spending time with me today. 

For everyone joining us, thank you so much for joining. It’s been a pleasure. Again, my name is Cait. This is integration. Redesigned. Brought to you by Digibee. And thanks for joining me.

Ease Retail Supply Chain Uncertainty Through Better Integration

A quick guide for retail businesses looking to take back control to mitigate supply chain and operations risks.

Key highlights from this guide:

Digibee’s integration platform helps retailers quickly transform their integration architecture by enabling seamless connectivity.

  • Speed up your time to market with our low code, cloud native infrastructure
  • Free up time and resources with a platform capable of simplifying complex integrations
  • Accelerate implementation with Digibee’s superior customer support team

Digibee can help you transform your supply chain into a resilient, digitally connected ecosystem. Integration enables real-time, end-to-end visibility, flexibility, and scalability that:

  • Manages inventory levels in real time
  • Handles variability 
  • Increases efficiency
  • Mitigates supply risks

Digibee in action – successful implementations for our customers

Global food retailer with 12,000+ stores

  • Implemented a modern, efficient, and cost-effective WMS solution and avoided a large technology restructuring project by choosing Digibee.

Restaurant food-chain supplier with 70 facilities in 18 countries

  • Implemented a new service and delivery model in less than two weeks amid the Covid-19 pandemic.

International parcel delivery service

  • Integrated ERP with warehouse systems, resulting in real-time inventory control, while monitoring all data flow for orders, process automation, and visibility.

Supermarket chain with 50+ stores

  • Integrated its systems with eCommerce fulfillment companies in multiple marketplaces around the globe, facilitating faster onboarding of new partners and expedited data validation to speed up package deliveries.

2023 State of Enterprise Integration Report for Manufacturing

An examination of the findings of the 2023 SEI report through a manufacturing industry lens.

About the report

Digibee surveyed over 1,000 enterprise IT professionals in the first quarter of 2023 to provide insights into integration patterns, challenges, and opportunities in our annual State of Enterprise Integration report.

The manufacturing industry is rapidly transforming and the pressure to catch up and keep up is growing. This report aims to help manufacturers understand how connected operations leads to leveraging innovation to its true potential.

Key highlights from the manufacturing report

The demand for automation and increased security of systems are fueling integration efforts for manufacturing organizations. Manufacturers trapped between what they already have and what they need to have are looking to digitally transform and integrate manufacturing systems to maintain a competitive edge, but challenges persist:

  • More than half of respondents reported having to rebuild 6 to 10 integrations annually
  • Security and dependence on legacy manufacturing ERP systems remain top challenges
  • 74% report needing integration to address as much as 60% of their IT backlog

Improved manufacturing data management has become crucial to success, but integrating legacy systems with modern tools can be a daunting task. Companies that cannot evolve risk falling behind their competitors.

Assess your organization’s state of integration

Download your copy of the report to get industry-specific insights and expert analysis on current integration goals, challenges, and opportunities.

Fully Integrated Commerce for the Modern Retailer

A guide for retailers to stay competitive in today’s digital era through omnichannel integration to deliver seamless and personalized customer experiences.

About the ebook

Many retailers struggle to fully understand their customers’ experiences across various contact channels due to disconnected and numerous systems. This lack of integration prevents them from identifying and resolving issues quickly, leading to unresolved problems and ultimately losing customers to competitors who can provide a more positive and personalized experience.

This ebook offers guidance for retailers seeking to remain competitive and deliver seamless, personalized customer experiences through omnichannel integration.

Key highlights

Fully integrated commerce can either be a strategic advantage or a significant weakness for enterprises, depending on its implementation. With the increase in digital sales channels and growing technical debt, it is crucial for retailers to evaluate and refine their existing systems.

Fully integrated commerce solutions for retailers provides several crucial benefits:

  • Increased efficiency and cost-savings
  • Improved customer experiences and loyalty
  • Enhanced data collection and analysis
  • Increases in sales and revenue
  • Faster, streamlined delivery
  • Security assurance

The ebook also helps evaluate the next generation of digital retail by:

  • Identifying key integration challenges
  • Providing information to understand how an iPaaS solution modernizes and simplifies digital challenges for the retail industry
  • Demonstrating how an iPaaS provides end-to-end retail integrations that unify technologies and partners, while providing a holistic view of customer journeys

Digibee enables digital transformation for retailers

  • Providing case studies of successful digital transformations through Digibee’s iPaaS
  • Outlining the value of utilizing Digibee to speed up time to value, reduce complexity, and deliver customer success

Download now to learn how Digibee’s integration platform helps retailers quickly transform their integration architecture by enabling frictionless connectivity.

Auto Manufacturer Case Study

International automobile manufacturer uses Digibee as the strategic integration platform to launch new Car as a Service (CaaS) platform.

Why Digibee is Right for Your Organization

An overview of what you can expect from a demo with our team. When given the chance to show our potential value, most organizations choose to partner with us.

Do you agree with these statements?

  • You get a lot of offers to evaluate technology products and services
  • When you’re invited to demo a product, the invitation is usually vague at best
  • Digibee probably hasn’t been on your radar for very long
  • You can’t afford to waste time

To save you time and to best show you how Digibee can accelerate your integration strategy, learn more about what you can expect from our sales team and solution architects as you explore Digibee, including:

  • How we work to understand your challenges and showcase how Digibee’s integration platform can help
  • Our process to personalize your demo and integration plan specific to your priorities and tech stack
  • How we work with you to prove our value

Learn more about our engagement process with this helpful overview or schedule a demo with our team.

Auto Manufacturer Case Study

Large auto manufacturer uses Digibee to integrate their legacy Warehouse Management System to new SaaS routing system with zero downtime.