Sometimes it’s not easy being a MuleSoft customer. While we’ve never been there, plenty of our customers have.
The licensing model is expensive, with support and maintenance also taking big bites from the bottom line. Training (or hiring) people to work with the technology is another kick in the pants, with special certifications and courses chewing up IT budgets and sidelining the only people able to make MuleSoft work. According to our annual survey, maintenance and training are top of the list for non-iPaaS integration budgets, eating up almost 40% of the spend. So we’re not talking peanuts.
The technology, back in its heyday, was pretty amazing, delivering integration capabilities for SaaS, on-premises software, legacy systems, and other platforms. But technology from the early 2000s is not sufficient for organizations that need meaningful change. Today, enterprise integration is an enabler of innovation and agility. If it’s constraining the business, then it’s not doing its job.