Persona: IT Architect

A guide for retailers to stay competitive in today’s digital era through omnichannel integration to deliver seamless and personalized customer experiences.

About the ebook

Many retailers struggle to fully understand their customers’ experiences across various contact channels due to disconnected and numerous systems. This lack of integration prevents them from identifying and resolving issues quickly, leading to unresolved problems and ultimately losing customers to competitors who can provide a more positive and personalized experience.

This ebook offers guidance for retailers seeking to remain competitive and deliver seamless, personalized customer experiences through omnichannel integration.

Key highlights

• 98% of 1,000 respondents surveyed in Digibee’s 2022 State of Enterprise Integration Report have needed to rebuild key technology integrations multiple times within the past year

Fully integrated commerce can either be a strategic advantage or a significant weakness for enterprises, depending on its implementation. With the increase in digital sales channels and growing technical debt, it is crucial for retailers to evaluate and refine their existing systems.

Fully integrated commerce solutions for retailers provides several crucial benefits:

• Increased efficiency and cost-savings
• Improved customer experiences and loyalty
• Enhanced data collection and analysis
• Increases in sales and revenue
• Faster, streamlined delivery
• Security assurance

The ebook also helps evaluate the next generation of digital retail by:

• Identifying key integration challenges
• Providing information to understand how an iPaaS solution modernizes and simplifies digital challenges for the retail industry
• Demonstrating how an iPaaS provides end-to-end retail integrations that unify technologies and partners, while providing a holistic view of customer journeys

Digibee enables digital transformation for retailers

• Providing case studies of successful digital transformations through Digibee’s iPaaS
• Outlining the value of utilizing Digibee to speed up time to value, reduce complexity, and deliver customer success

Download now to learn how Digibee’s integration platform helps retailers quickly transform their integration architecture by enabling frictionless connectivity.