Case Study
Medallia Experience Management
Digibee quickly and securely integrates Medallia systems with the customer’s existing digital environment and reduces the risk of project failure, while minimizing customer churn.

About
Goal
Challenge
Solution
Results
Company:
Medallia Experience Management
Industry:
Cloud Platform Software as a Service (SaaS)
Headquarters:
San Francisco, CA
ABOUT
CHALLENGE
Medallia’s team could not integrate the NPS platform with the bank’s SMS provider to perform customer satisfaction research fast enough, putting the partnership at risk. Medallia needed an integration solution that provided speed, accuracy and efficiency.
Medallia looked to Digibee to quickly and securely integrate its platform with the customer’s existing digital environment to reduce the risk of project failure and eliminate customer churn. The solution required meeting the expectations to scale and delivering the integration project for a high volume of transactions.

GOAL
Quickly and securely integrate Medallia with the customer’s existing digital environment to reduce the risk of project failure and customer churn.
Meet the expectations to scale and deliver this integration project for a high volume of transactions.
SOLUTION

RESULTS
The go live day was 15 days after the agreement contract was signed.
WHY DIGIBEE
Digibee has a successful track record working with banks and financial institutions.
Digibee was able to quickly solve an integration crisis reducing the risk of customer churn.
Digibee has created a reliable integration framework that can be reused by Medallia to replicate similar use cases with other high-value customers.
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