Case Study

Santander Bank

Digibee integrated a new solution that streamlined the cash-in-transit process, strengthened security, increased efficiency and reduced operation costs.

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About

Goal

Challenge

Solution

Results

Company:
Santander Bank

Industry:
Banking and Finance

Headquarters:
Boston, MA

santander.com

ABOUT

Banco Santander Brasil is the fifth largest commercial bank in Brazil in terms of assets. With more than 9 million customers, it operates in all segments of financial markets, with a network of 3,696 branches and service centers and 18,312 ATMs, accounting for 50% of the total profit of the group.

CHALLENGE

Integrating a broad and complex logistics network to distribute paper currency. This network includes bank branches, ATMs, stores, bank main depots, central bank, security transportation companies and several other partners.

Operations were very slow and insecure relying on highly manual process encompassing hundreds of people, thousands of emails, and versioned spreadsheets.

Near real-time tracking and monitoring was impossible with the old, manual process.

GOAL

Integrate Santander operation with Cash-in-Transit Companies (CIT) considering the diversity of systems and different maturity of process.

The new solution should streamline the process, strengthen security, increase efficiency and reduce operation costs.

SOLUTION

Santander Bank is using Digibee HIP to integrate its transport requests and tracking near real time the status of the security transport operation all over the country.